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Frequently Asked Questions

In what way can I check if you received my order?


As soon as you place an order in the webshop of Dizzy Duck Seeds, an exclusive order file is created. This is followed by a confirmation email with a overview of your order. If you have not received an email, please check your spam box. If you create an account, you can allways login to the website to view your order and it's status.

 

Can I cancel an order?

It's no problem to cancel an order. If you have not made a payment yet. Just cancel the order. If a payment has been made sending an email containing your ordernumber and user name to sales@dizzyduckseeds.com will suffice. If payment has been made, the order can only be cancelled if the shipment has not been sent yet. Check your order status to see if an order can still be cancelled. If this is the case you must send an email as fast as possible to sales@dizzyduckseeds.com. We process our mail once a day, so cancelations are tentative.

 

Can I change my address or my billing or delivery information?


You can change your address on our website. It's also possible to have a different billing and delivery address. It's also possible to have it delivered at family and friends. Possession of cannabisseeds is prohibited in certain countries. Please check your local law and policy.

 


What is written on my bank statement?


Dizzy Duck Seeds respects your privacy. Our name will not be written on your bank statements. The name "Mex Trading" will be the name you see. Nobody will be able to see you bought cannabisseeds. We handle your personal information with delicate care and will never supply it to third parties.

 

Can I have my package delivered at a post-box?


It's not possible to have your order sent to a post-box . You are allways required to sign for confirmation that delivery has been made

 


How long does it take before I can receive my ordered product?


We ship your order 2 working days after payment is received. It can take between 3 to 7 working days until you can expect your ordered product to arrive.

 

 

How is my order shipped


All orders are shipped with PostNL. The cannabisseeds are well packaged. The content of the package is not visible from the outside. Only your name and delivery address are noted. (Dizzy Duck Seeds is not)

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